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Problems Needing Attention In Telephone Dial And Receive

2015/1/26 16:12:00 22

DialingAnsweringSkills

 

Psychological preparation

Before you dial every call, you must have the knowledge that the phone you are calling is likely to be a turning point in your life or a turning point in your current situation.

With this idea, you will have a serious, responsible and persistent attitude towards every phone call you make, so that your mind will have a positive driving force for success.

  

Content preparation

Before you dial the phone, you should first prepare the contents you want to express. It is better to list some papers on your hand first so as not to avoid each other.

Answer the phone

After that, he forgot the content of his speech because of his tension or excitement.

In addition, we should be prepared for every sentence to communicate with the other side of the phone.

In telephone communication, pay attention to two points: 1 pay attention to the change of tone and sincerity.

2, speech should be full of reason and should not be repeated incoherently.

When you make a phone call, you must master a certain opportunity to avoid contact with customers during the meal time. If you call the phone over, you should politely ask the customer whether he has time or convenient to answer.

For example, "Hello, Miss Wang, I am * * * beauty salon * * *, at this time I called you and I didn't disturb you." if the other person happens to be out, or when there is a guest, he should be polite enough to speak again, then hang up the phone.

If the boss or the person you are looking for is out, ask the caller to ask for a contact. "What is the phone number of miss * *? She only left this phone last time, thank you for your help."

Call the business phone. After the call is turned on, the beautician must first greet him and talk about the matter after confirming his identity.

For example, "Hello, I am * * *, may I ask you, miss *? Hello, miss *, I am * * *, about..."

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