Key Points Of Official Hospitality Etiquette Knowledge

Etiquette is the minimum moral standard that human beings have to abide by in order to maintain the normal life of society. It is gradually formed by people in the long term common life and interaction, and is fixed in customs, habits and traditions.

Official reception etiquette 1. face to face reception

It is very thoughtful of our superiors to visit and receive.

We should listen carefully to our leaders' work and listen to them carefully; leaders should know the truth and answer them truthfully; for example, if our leaders come to condolence, we must express our sincere thanks.

When the leaders leave, they must get up to send each other and say goodbye to each other.

You should be kind and enthusiastic when you visit the lower class.

In addition to following the general guests' etiquette reception, they should listen carefully to the problems reflected, and answer them promptly.

At the end of the visit, you must get up and send.

Polite tone, polite greeting, earnest listening and sincere communication;

Clear content, accurate record, flexible response, crisp and neat.

[basic requirements for telephone reception]

(1) when the telephone rings, pick up the phone and first report to the house, then ask the intention of the other party.

(2) telephone communication should carefully understand the intentions of the other party, and make necessary duplication and echoing of each other's conversations, in order to show positive feedback to the other side.

(3) telephone records should be provided, and important telephone calls should be recorded.

(4) when the content of the phone is finished, wait for the other party to finish the conversation, and then end with "goodbye".

When the other person put down the microphone, he lowered himself to show his respect for the other person.

The guests who come to the office to meet the leaders are usually presented and introduced by the office staff.

On the way to guide the guest to lead the office, the staff should walk a few steps away from the front left side of the guests.

During escorting the guests to see the leader, do not just walk in a quiet way. You can speak some decent words at random or introduce the general situation of the unit.

Before entering the leadership office, you should first tap the door and get permission to enter. You must not burst in. When you knock on the door, tap your fingers and tap it.

After entering the room, you should first greet the leader, then introduce the guest to the leader. When introducing, pay attention to the wording, apply hand gesture, but do not point fingers at the other party.

The order of introduction is generally to introduce the low and light status to the senior and senior; introduce the male comrade to the lesbian; if several guests visit at the same time, they should be introduced in sequence according to their duty.

When you walk out of the room, you should be natural and generous, keep a good posture. After going out, you should return to the door gently.

Public service etiquette 4. handshake etiquette

The order of handshake is in accordance with the principle of "respecting people first".

In formal occasions, a leader should first extend his hand as a gift; in daily life, the elders, ladies and married men first extend their hands as gifts; in social occasions, the first come to extend their hands as gifts; when receiving visitors, the master will first extend his hand as a gift; when the guests leave, the guests first extend their hands for the ceremony.

There are two kinds of introductions in social situations: introduction and self introduction.

When introducing others, five fingers are closed together, palm up, pointing to the referee.

Master the sequence of introductions: Generally speaking, those who are low in positions are first introduced to the high positions; first, introduce men to the ladies; first introduce the elders to the elders; first introduce the unmarried persons to married persons; first introduce the guests to the owners; first introduce the unofficial personnel to the official; first introduce the individuals to the groups, such as personal status and status is significantly higher than the group, and the group should first be introduced to individuals.

When you introduce yourself, you should give a nod to your partner and explain your name and identity.

When you introduce yourself, you must be careful and not too modest or exaggerated.

Official reception etiquette 6. send business card etiquette

The delivery of business cards.

The order of exchanging business cards is generally: "first after guest, then master, first low and then high".

When exchanging business cards with many people, they should be carried out in accordance with the order of positions, or from near to far, so that they should not jump out of the way so as to avoid being mistaken for the other.

When delivering, the card should be facing the other side and hands on both sides.

Eyes should look at each other and smile. The delivery of a business card should not be rushed to deliver a card after the introduction.

Acceptance of business cards.

When you accept your business card, you should get up and look at each other with a smile.

When you pick up your business card, you should say: "thank you". Then there is a process of smiling to read a business card. When reading, you can read out the name and title of the other person to show respect for the other person.

Then, I would like to return my card and apologize if I didn't have a business card.

Before the other party leaves or the topic is not over, you need not rush to collect your business card.

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