How Frequently Consumers Protect Their Rights

With the substantial increase of consumption level and quality of life, residents' pursuit of material tends to be diversified and individualized.

As the saying goes, "people depend on clothes", residents are right in daily life.

The demand is also getting higher and higher.

Unique and superior quality.

Beauty becomes the first choice.

Famous brand clothes pay attention to reputation and lose quality.

In February 15, 2015, Ms. Wen bought a leather coat worth 3099 yuan at the Boshi special store on the third floor of Lanzhou's Fong department store. After wearing it for seven days, there were problems such as opening, cracking, and leather surface breaking.

Ms. Wen asked the counter to ask for repairs and returns, but she was refused many times.

Subsequently, it was found that clothing label and water washing standard were not in conformity with the request of provincial Consumers Association.

The provincial consumer association found that the situation reflected by Ms. Wen is true.

In the mediation, Boshi special cabinet leader thought that many cracks in the leather clothing were caused by the external force pulling by consumers. The hanging tag was hung up by mistake, which was caused by a mistake in the work, and there was no intention to cheat consumers.

The staff of the Provincial Association of consumers pointed out that there is a great error in the implementation standards, safety classes, grades and composition contents of the tag and the water mark, which is a typical fraud.

According to the fifty-fifth provision of the law on the protection of consumers' rights and interests: if an operator provides goods or services with fraudulent conduct, he shall increase the compensation for his losses according to the requirements of consumers, and increase the amount of compensation to three times the cost of goods purchased by consumers or the cost of receiving services; and the amount of additional compensation is less than five hundred yuan, amounting to five hundred yuan.

When purchasing goods or services, the special shop guide not only has bad attitude, but also sells goods that are seriously fraudulent by consumers. They should pay compensation according to relevant laws and regulations, and recall all requests for leather garments with high quality and unqualified quality.

In the end, the shopper made a written apology to consumers for their bad attitude in after-sales service, and agreed that consumers should claim a refund of three, and refund and compensate consumers for a total of 12396 yuan.

How frequently consumers protect their rights

Clothing quality and safety problems emerge in an endless stream, and even become common problems in the industry, mainly due to the consumer market does not attach importance to the quality and safety of clothing.

Consumers tend to pay more attention to the style and the sense of fashion of clothes, but do not intend to study the quality of clothes, or to know how to identify the quality of clothing. This condoned the enterprises to cut corners and produce unqualified products in pursuit of the maximization of interests.

In view of the above cases, the provincial Consumers Association reminds consumers that when buying clothing, we should carefully check whether the information on the price tag and the clothing tag is the same; check the information about the fabric composition and content, the name of the factory, the location of the factory and the place of origin and so on; after purchasing the clothing, we need to ask the operator for the bill, so as to provide the basis for future rights protection.

The reporter reminded the majority of netizens to establish a strong sense of evidence preservation.

In this case, Ms Wen retained all the credentials of shopping, including tag and small ticket, and took pictures and backup. Meanwhile, she kept the short message records to protect the rights of businesses.

In the process of safeguarding rights, it is well founded that it can safeguard its legitimate rights and interests and obtain compensation through legal weapons.

Secondly, in daily life, we can notice the difference between the tag and the water mark in time. If there is any discrepancy or absence, we should immediately ask or question the merchant.