How To Seize Opportunities And Create Opportunities For Guide Buyers

1) try to make customers willing to come to stores.

The reception activity has already begun before customers have entered the store.

That is to keep the storefront clean, the goods must be organized and the way of display should be clear at a glance.

2) the most important factor is the shopping guide.

The smiles and movements of the shopping guide can make the shop full of vitality; no one in the cool shop wants to go in.

The shopping guide does not need to stand at the door to wait and greet customers. The natural movement of arranging goods in the shop can also create a lively atmosphere, while relieving customers' nervousness and letting them feel naturally coming in.

3) when customers come in, customers and customers greet customers, "welcome," and continue to do their work, while paying attention to customer trends and providing services when necessary.

We should allow customers to freely choose products, which does not mean ignoring customers. Regardless of asking questions, the key is that you need to keep an appropriate distance from customers, follow your customers and observe customers.

Once you find a chance (such as a customer's question, turn around to see a salesperson, or talk with a person coming in, etc.), the guide should be catered for immediately.

That's the best time:

1) when a customer looks at a product (expressing interest), will he try it on?

2) when customers suddenly stop (see the "goods" at first sight) shopping guide: Miss, what can I do for you?

3) when

Take a careful look at a certain commodity (express demand, purchase) Guide: Miss, what number do you wear, I'll try it for you.

4) when customers look for labels, labels and prices (indicating interest, want to know brands, prices, product ingredients) shopping guide: Miss, this is the latest product, cotton texture, will be very comfortable to wear, style is also relatively casual.

5) when customers look at products and look around.

Shopping guide: Miss, this dress can be matched with a lot of money. What do you think of this one?

When the principle is grasped and the timing is right, the next step is how we should approach customers to facilitate pactions.

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1) erect: standing posture to greet customers, be calm and natural, modest and respectful, take up your chest, lower your eyebrow and smile; your feet are naturally separated from shoulder width; hands hold hands (right hand pressing left hand) before the lower abdomen; feet should not be diverted; knees or jitters should not be bent; the body can not be twisted, and the head should not be tilted or tilted upward.

No cabinet or locker.

2) sit: no time to sit on business hours, but when you need to sit down, you must be straight and dignified. When you have no customers, your hands are naturally on your legs or on the table. Your hands should not hold the spoon of your back. You can't shake your legs, you can't cross your legs, and you can't stretch your legs straight.

3) line: the pace is light and steady, the face is relaxed and pleasant; the head is not low, the waist is not restricted, the swiftly swiftly needs to grasp with the social intercourse, gives the human to have the good image of the shopping guide lady.

4) said: to receive guests in Putonghua and to receive customers in polite and civilized terms, with natural and soft voice.

5) listen: listen carefully, respond to the content you hear, smile, nod, etc, react without being expressionless and absent minded; do not listen to or listen to it, show boredom; do not wave your hand or hit the cupboard with your hand to interrupt the guest's words.

6) look at it: face to the guests, look intermittently to the guests, do not look at the west without purpose, look left and right, strabismus, cold and white eyes, prohibit the up and down look.

7) delivery: when delivering goods and articles to customers, hands should be handed in, humbly and affinities.