The Main Reason Why Consumer Complaints Fell By Nearly 30% In 2013

Reporter from the city Business circles 12315 the complaint reporting centre learned that in 2013, the centre received 18398 requests for various kinds, and recovered 18398 yuan of economic losses for consumers. Among them, 408 complaints were received, representing a decrease of 28.80% compared with the same period last year. The main reason for the drop in complaints is nearly 30%, which is related to the improvement of consumer rights awareness and the improvement of consumption environment.

Data showed that there were 245 complaints of consumer disputes this year, with a decrease of 41.25% compared with the same period last year. There were 163 complaints about service consumption disputes, representing an increase of 4.49% over the same period last year. Although complaints about services have increased slightly, the total number of complaints has dropped by nearly 30% this year. The reason is that besides the improvement of consumer rights awareness, the commerce and Industry Department said that many consumers have acquired the habit of asking for vouchers while shopping, and many consumers have asked businessmen to form written marks on details, which makes businesses infringement. Another reason is the improvement of the consumption environment. The data show that there are 218 service stations in our city, covering almost all large business super consumption places, and the grassroots extension of the rights protection tentacles, making businesses more focus on good faith management.

Data show that in consumer goods, household electronics and appliances have become the top complaints against blacklist. Consumers are mainly reflected in quality problems, and some businesses delay maintenance or refusal to bear the "three package" responsibilities and other issues. In addition, some of the small, new, odd and special household appliances without legal "three packages" fail, and the warranty is more difficult. In daily products, the main problems consumers still reflect are still clothing shoes Hat types are the majority. Such as leather shoes cut off, cortex loss, glue, two feet size is inconsistent, the width of the upper is different, and the inside is uneven; after changing goods, merchants refuse to renew the voucher; down coat drill wool; the actual material of the goods is inconsistent with the marking. In the complaint of communication equipment (mobile phone), the quality problems of mobile phones such as battery charging and power failure are still hot. However, the problems existing in the business are: long maintenance time, no backup machines, repeated repairs, no refund, and unreasonable depreciation charges, and refuse to fulfill the "three package" responsibility on the grounds of loss of mobile phone invoice or loss of original label on the packaging.

In commodity complaints, another notable problem this year is that the proportion of complaints online shopping has increased. Data show that over 30% of the disputes this year are online shopping, but because most online shopping disputes are different, consumer rights protection has become a common phenomenon.

In the service category, there are consumer disputes between major telecom operators competing for the source wars. After buying a mobile phone, the toll is delayed and the traffic is collected on the empty side. Such complaints have taken the lead in service complaints.

In addition, dry cleaning, prepaid cards, and car repair services are also included. dispute Still rising momentum.