Customer Relations Skills

Greeting and sending is social interaction. Reception The most basic form and important link in activities is an important aspect of expressing the host's friendship and reflecting politeness accomplishment. In particular, greeting is the most important job for giving guests a good first impression. Leaving a good first impression on the other person lays the foundation for further contact. Guests should be well prepared and should pay attention to the following matters.

(1) to visit and negotiate with us. business The foreign and overseas guests attending the conference should first know the arrival times, flights, arrangement and identity of the guests. post A considerable number of people went to meet. If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

(two) the host arrives at the station and the airport to greet the guests. He should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting. When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

(three) after receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on. Then introduce yourself to the other person. If you have a business card, you can send it to the other person. Pay attention to the etiquette of sending cards.

1, when you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly. When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

2, as a business card holder, after receiving your business card, you should look at it carefully. Don't look at it or put it in your pocket. Don't throw it on the table.

(four) to greet guests should prepare transportation for their guests ahead of time. Don't wait for the guests to arrive. Then they will rush to prepare for transportation.

(five) the host should prepare the accommodation for the guests ahead of time, help the guests to complete all the procedures and bring the guests into the room, while introducing the services and facilities to the guests, giving the activity plans and schedules to the guests, and presenting the prepared maps or tourist maps, historical sites, etc. to the guests.

(six) when the guest is sent to the place of residence, the owner should not leave immediately. He should stay with the guests for a short stay, talk enthusiastically, and make the guests satisfied with the content of the conversation, such as the background materials for guests' participation in activities, local customs, natural landscapes, special products and prices. Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early. Tell the guest about the time, place and way of the next contact when you break up.